Need to exchange a gift?

Please find the order number printed on the invoice included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and store credit.

Not a Gift?

How it Works

Receive Gift

You received a gift, but it isn't quite right.

Instantly Exchange

Receive a store credit to repurchase now - Your replacement items are sent to you right away.

Ship your return

Use the supplied return shipping label to send the original item(s) back to us.

Common Questions

What information will I need to proceed?

You will be asked to verify the order number, gift recipient's full name (as it appears on the packing slip), and delivery address zip code.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process.

How will this exchange store credit work?

At the time a shipping label is presented, you will also be presented with an instant store credit, which can be used to shop with right away. Purchases exceeding the gift exchange amount can be paid for via credit card, Apple Pay, Amazon Pay or Paypal during checkout.

Powered by Returnly